Lucky Tiger
Sign up

Privacy Policy

Lucky Tiger › Privacy Policy

This Privacy Policy explains how Lucky Tiger Casino (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information provided by visitors and users (“you” or “your”) of the Lucky Tiger Casino website, accessible at https://play-luckytiger.com/ (“Website”). The policy is designed to comply with applicable data protection laws relevant to residents of Australia. By accessing or using our Website and services, you acknowledge your understanding of this Privacy Policy and consent to the practices described herein.

1. Information We Collect

We collect various types of personal and non-personal information to provide and improve our services. The types of information we may collect include:

  • Personal Identification Information: such as your full name, date of birth, residential address, email address, and telephone number, which you provide during account registration or while updating your profile.
  • Financial Information: including payment card details, bank account information, and transaction records, which are necessary for processing deposits, withdrawals, and other financial transactions.
  • Account and Gameplay Information: such as username, account activity, game history, betting patterns, and communication records with our customer support team.
  • Technical Data: including your IP address, browser type, device information, operating system, access times, and referring website addresses, which are automatically collected through cookies and similar technologies.
  • Verification Documents: copies of identification documentation (e.g., passport, driver’s license, utility bills) may be requested for identity verification, compliance, and anti-fraud purposes.

2. Use of Collected Information

We use your personal information solely for legitimate business purposes, including but not limited to:

  • Processing your registration and managing your account;
  • Facilitating deposits, withdrawals, and other transactions;
  • Verifying your identity and ensuring compliance with legal and regulatory obligations, including anti-money laundering (AML) and know your customer (KYC) requirements;
  • Providing customer support and responding to your inquiries;
  • Improving our Website, products, and services by analyzing usage patterns and user preferences;
  • Communicating with you regarding service updates, changes to our terms, or relevant information related to your account;
  • Detecting, preventing, and addressing technical issues, security breaches, and fraudulent activities.

3. Disclosure of Information

We may disclose your personal information in accordance with applicable laws and this Privacy Policy. Such disclosures may include:

  • To our employees, agents, and service providers who require access to perform essential business functions, including payment processing, data storage, and customer support;
  • To regulatory, supervisory, or law enforcement authorities if required by law, regulation, or legal process, or to protect our rights, safety, or property;
  • To third parties in connection with business transfers, mergers, acquisitions, or the sale of all or part of our assets, provided the recipient agrees to respect your privacy in accordance with this policy;
  • With your explicit consent, in cases where information sharing is not otherwise covered by the above categories.

4. Data Security

We implement reasonable technical and organizational measures to safeguard your personal information from unauthorized access, use, disclosure, alteration, or destruction. Security protocols include encryption, firewalls, secure socket layer (SSL) technology, restricted access controls, and regular security assessments. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer required, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small files stored on your device that enable us to recognize you and remember your preferences. You may manage your cookie preferences through your browser settings; however, disabling cookies may affect certain functionalities of the Website.

7. International Data Transfers

Your personal information may be transferred to and processed in jurisdictions outside Australia, where data protection standards may differ. In such cases, we take reasonable steps to ensure that adequate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

8. Your Rights

As an Australian resident, you have certain rights regarding your personal information, including the right to access, correct, update, or request the deletion of your information, subject to applicable legal exceptions. To exercise these rights or update your preferences, please contact our Data Protection Officer using the details provided below. We may require verification of your identity before processing your request.

9. Children’s Privacy

Our Website and services are intended for individuals who are at least 18 years of age. We do not knowingly collect or process personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it promptly.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technology. Any changes will become effective upon posting the revised policy on our Website. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer at: [email protected]. We will endeavor to respond to your inquiries in a timely and appropriate manner.

This Privacy Policy is effective as of 2024 and applies to all users accessing Lucky Tiger Casino from Australia.